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Attending to clients in person or on the telephone with bookings or enquiries
Seeing through the client journey, from greeting, booking, taking payment and seeing them onwards
Managing the diary, bookings and keeping accurate records
Taking prescription requests and correctly allocating medications for the clinical team to check
Help with stock control, ordering and deliveries (including some light lifting)
Running end-of-day banking
Maintaining high standards in client-facing areas, keeping the clinic clean, tidy and stocked, both in the middle and end of the day, updating displays and client information packs.
Contributing to improvements and suggestions – we welcome new ideas on how to make things better for our clients, our patients and our staff.
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
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Veterinary Receptionist
Blackberry Veterinary Clinic, Lingfield, South East
Discipline: Non-clinical Support
Part Time
Role: Veterinary Receptionist
Location: Blackberry Veterinary Clinic, Lingfield
Contract: Part-time, Permanent
In a practice that’s set in an idyllic location, no two days are the same here. We have recently had a refurbishment, extending our consulting rooms, updating the waiting room to include a cat area and a lab area. We carry out all first opinion GP procedures, i.e., dental, radiography and operations. It’s a great opportunity for someone who enjoys variety, multitasking and being part of a supportive team that truly cares about their clients and each other.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Your role will involve:
This is a part-time permanent role working 27 hours per week. The shifts are Tuesday, Wednesday and Thursday between the hours of 8:00am-5:00pm. Wednesday shifts could be up to 4:00pm.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Blackberry Veterinary Clinic
Blackberry Road, Lingfield, Lingfield, RH7 6NQ, United Kingdom
Animals treated
Dogs, cats & small pets