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Liaising with the clients and the clinical staff to provide a high level of customer care. Meeting and greeting clients and pets. Booking appointments and diary management. Managing telephone and email enquiries. Taking payment for services and products. Managing cash and end-of-day banking.
6.6 Weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care Apply
Veterinary Receptionist
Ardene House Veterinary Practice Ltd, Bridge of Don, Aberdeen, Scotland
Discipline: Non-clinical Support
Full Time
Passionate about pets and delivering excellent customer service?
Here at Ardene House, we are looking for a friendly and approachable Veterinary Receptionist to join our team!
As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.
Main responsibilities of the role include but are not limited to;
About the rota
This is a full-time permanent position working 35 hours per week Monday to Friday. Saturdays are 1in 3 from 9:00am to 1:00pm.
About us
All our departments have Royal College of Veterinary Surgeons (RCVS) accreditation and are regularly inspected to ensure the highest standards. We are Aberdeen’s only hospital standard veterinary practice as regulated by the RCVS, and provide all aspect of your pet’s healthcare from life threatening surgery to routine, but important, vaccinations.
In addition to a competitive salary, you will benefit from:
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Ardene House Veterinary Practice Ltd, Bridge of Don
Unit 1 Jesmond Drive, Bridge of Don, Aberdeen, AB22 8UR, United Kingdom
Animals treated
Small animals
Equine
Farm animals