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Ensure that all visitors to the practice are met in a professional, friendly and courteous manner at all times
Inform and educate clients, providing excellent customer service at all times, in a professional, sympathetic and courteous manner
Convert enquiries to appointments wherever possible to maintain pet healthcare
Organise appointment diary
Record, pass on and personally follow up enquires promptly and efficiently
Add new client details fully onto computer system
Check/update vaccine/contact details upon each visit or during each phone call
Ensure clients pay for services on day of treatment
Secure follow up appointments to close a treatment plan fully wherever possible
Educate all clients about practice services
Promote preventive health
Keep the reception area clean and tidy at all times, especially ready for the next working day.
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
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Veterinary Receptionist
Holly House Veterinary Hospital, Moortown, Leeds, Yorkshire & The Humber
Discipline: Non-clinical Support
Full Time
DOE
We are seeking an organised, personable Receptionist to join our team at Holly House Vets on a full-time basis.
Our main hospital is conveniently located just off the ring road in north Leeds, near Roundhay Park, our practice boasts excellent transport links to the city centre. Having been open now for 30 years we have developed a range of annual team events and a full schedule of practice meetings as well as one to one career development and professional coaching available to all staff. This role will be based at our Moor Allerton, Moortown and Shadwell surgery on a rota.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
This is a full-time position, working 40 hours a week (on a rota) with 1:4 weekends and bank holidays on a rota with time off in lieu.
General responsibilities include:
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
Holly House Veterinary Hospital, Moortown
468 Street Lane, Moortown, Leeds, LS17 6HA, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly