Are you passionate about delivering exceptional customer service and looking for a role where you can make a real difference? Vine Tree Vets is seeking a Client Care Advisor to join our friendly team. This is an ideal opportunity for someone with transferable reception or front-of-house skills, or for those already working as a veterinary receptionist who want a fresh challenge in a supportive, forward-thinking practice.

As the first point of contact for our clients, you’ll play a vital role in ensuring every pet and owner receives exceptional care. Your responsibilities will include:

Our clinic has a proud history of providing compassionate, high-quality veterinary care to our local community. We’ve built a reputation for delivering a gold standard of patient care, and we’re now entering an exciting phase of growth. As part of the IVC Evidensia network, we combine the personal touch of an independent practice with the resources and support of a leading veterinary group.

Vine Tree Vets looks after a wide range of species in the heart of the Wye Valley; primarily cats and dogs but also more exotic species such as monkeys and meerkats!

We’re a small but dynamic team dedicated to providing exceptional care:

As part of the IVC Evidensia network, you’ll also have opportunities to collaborate with colleagues across other clinics, sharing knowledge and learning from a wider network of veterinary professionals.

We are passionate about supporting our team, we understand the serious nature of mental health within the veterinary profession. The team regularly explore the outdoors with some of our team members having a strong passion for field sports. The team is very sociable, regularly arranging activities including theatre trips, dog walks, pub nights and garden center visits.

The role would suit somebody who is looking for a fixed shift pattern covering an average of 21 hours a week. The shift pattern for the role will be: