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Greet clients and their pets with a friendly and professional demeanor Schedule appointments and manage the appointment calendar Answer phone calls, emails, and other inquiries from clients Collect and update client information in the database Medication handling Assist with filing and organising paperwork Process payments for services rendered
Previous experience in a customer service role is preferred Excellent communication and interpersonal skills Passion for working with animals and their owners Able to work well within a team and independently Strong organisational skills and attention to detail Ability to multitask and prioritise tasks effectively Knowledge of basic computer applications (e.g., Microsoft Office)
6.6 Weeks annual leave FTE Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care Apply
Receptionist (Part-Time)
Easipetcare, Kettering, Kettering, East Midlands
Discipline: Non-clinical Support
Part Time
up to £11,939 DOE per annum.
Passionate about pets and customer service?
We have an exciting new opportunity at Easipetcare Kettering for 2 part-time Veterinary Receptionists to come onboard and join our team.
The Part You’ll Play
At our veterinary clinic, we provide comprehensive pet care services. As a Veterinary Receptionist, you will play a crucial role in ensuring smooth operations at the front desk. You will be responsible for greeting clients, scheduling appointments, answering inquiries, and providing general information about our services such as our Health Care Plan. You will be the first point of call for our clients, providing support and compassion.
Our ideal candidate
We are looking for a dedicated, professional team member, who shows a real passion and positive attitude in every duty they perform. Candidates must have at least 1 year reception experience, and ideally at least 1 year of veterinary reception experience. This is because being a receptionist in the veterinary industry is very fast paced. This candidate needs to be highly self-motivated with good customer service skills.
Duties:
Requirements:
About the rota and salary
Our working week for this role is 20 hours over 2 days, with Saturday morning shifts on a rota (with time off in lieu). Weekday shifts include earlies/lates between 8am and 7:30pm, and bank holiday cover. Our flexible approach to rota patterns can enrich your work life balance. We know that everyone has demands and priorities outside of their career and we want to make it easy for you to achieve the right balance.
The salary will be up to £11,939 DOE per annum.
Want to know more about us?
Easipetcare Kettering is a well-established practice with a large client base. It has great facilities including 4 consult rooms, a separate cattery, kennel and isolation ward, x-ray and ultrasound, theatre and prep room with an in-house laboratory.
The practice is situated close to local amenities. The practice is easily accessible with free car parking. It has excellent transport links, including the A14 and M1, and is a 15-minute walk from the train station where you can get a direct train to London.
You will work alongside, and be supported by a great team of vets, nurses and support staff in this fast-paced environment.
In addition to a competitive salary, you will benefit from:
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process
Easipetcare, Kettering
Unit 3, Mariners Way, Northfield Avenue, Kettering, NN16 8AR, United Kingdom
Animals treated
Small animals
Any questions before applying?
Speak to Lucie Brownsword from our recruitment team who would be happy to help you with any questions you have before applying for this role.