We are looking for a positive and approachable Client Care Advisor who has a genuine passion for providing outstanding client care and client experience. No two days are the same in this role, so if you are looking for a challenge and the ability to make a difference, please read on!

Our outstanding Client Care team are there for our clients, answering the phone, welcoming them and their pets into the practice and ensuring they are looked after and have everything they need every step of the way. They are a professional, friendly, and dedicated team, and often the first contact with our clients so are vital to our business.

You will be taking phone calls, making appointments, assisting clients with queries, reassuring clients, listening to their needs, taking payments, solving problems and generally 'being there' for our clients. Your main duties will include: Promoting a positive client journey.

We are proud to offer outstanding care to pets and their owners in Alfreton and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have several local practices such as Allestree and Langley Mill that are in the heart of their communities, offering first class care at a convenient location for pet owners.

 

 

At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.