As a Veterinary Receptionist, you will be the first point of contact for our clients and their pets. Your role will involve delivering outstanding customer service, managing appointments, and ensuring the smooth operation of our front desk. You will work closely with our veterinary team to provide an exceptional experience for our clients and their pets.

In this role, you will warmly greet clients and their pets both in person and over the phone. You'll be responsible for managing appointment scheduling, including booking, confirming, and rescheduling as needed. Key administrative tasks include answering phone calls, responding to emails, and processing paperwork. You'll also maintain accurate client and patient records and provide updates to clients regarding their pets' care and treatment plans.

Our fantastic practice is situated in a stunning part of Northeast England, near the enchanting Northumberland coast with its miles of pristine beaches, and conveniently close to the vibrant city of Newcastle-Upon-Tyne.

We pride ourselves on our state-of-the-art facilities, which include on-site CT, direct digital x-ray, two dental suites equipped with x-ray, as well as laparoscopy, endoscopy, and ultrasound with Doppler capabilities.

This full-time position requires 40 hours of work per week. You will cover hours between 7.30am and 8pm, Monday to Friday, on a rota basis. The rota will include a fair share of Saturdays and Bank holidays with time off in lieu for weekends. 

We’re looking for someone with excellent communication skills, both verbal and written, and strong organisational abilities with keen attention to detail. The ideal candidate should be able to multitask and prioritise effectively in a fast-paced environment. Proficiency in using IT systems for scheduling and record-keeping is important. While experience in a veterinary setting is preferred, it is not essential. Above all, someone who is proactive and enthusiastic. This role will involve travel across different sites, therefore, a full UK Driving Licence is required along with access to your own vehicle.  

We recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive salary, you will benefit from:

As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.