Wheelhouse Veterinary Centre, Chalfont St Giles, Chalfont St Giles, South East

Discipline: Non-clinical Support

Full Time

Role: Client Care Representative

Location: Wheelhouse Vets, Chalfont St Giles

Contract: Full-Time, Permanent

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Wheelhouse Veterinary Centre is owned by Inspiring Vet Care and led by our own in-house management team. We have had the privilege of caring for small animals in the local community for 60 years.

All of our team members share the same passion to provide our clients and their pets with the best care and service possible.

We are all animal lovers and pet owners who take great pride in treating pets as if they are our own.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Main responsibilities of the role include but are not limited to:

Liaising with the clients and the clinical staff to provide 5-star customer care
Meeting and greeting clients with professionalism
Booking appointments and diary management
Managing telephone and email enquiries
Taking payment for services and products
Managing cash and end of day banking
Cleaning and preparing rooms for consultations
Opening and closing the practice

As we operate over four branches, successful candidates may be required to provide cover at alternative sites; therefore, a use of own vehicle and a full, clean driving license are essential.

Working Pattern

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

What We Offer Our Team

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.