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Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
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Client Care - Receptionist - Fixed Term Contract
Highcliff Veterinary Practice, Hadleigh, Ipswich, East of England
Discipline: Non-clinical Support
Full Time
DOE
We are seeking an organised, personable Receptionist to join our team at Highcliff Vets on a full time, fixed term contract basis for approximately 12 months.
We are an award-winning practice, proudly holding Gold ISFM accreditation (Brantham) and Silver ISFM accreditation (Hadleigh), a Dog Friendly Award from Dogs Trust, and RCVS Accredited Small Animal General Practice status. Our commitment to delivering gold-standard care for every patient runs through everything we do.
Highcliff is a long-established practice, proudly serving our local community for over 100 years. We’re deeply connected to local life supporting the Greyhound Trust and local cat rescue charities, taking part in Hadleigh and Brantham country shows, and engaging with local schools through our STEM ambassador, who regularly visits school fairs to inspire future generations of veterinary professionals.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
This is a full-time role working 40 hours per week, Monday to Friday on a rota basis between the hours of 08:00-19:00. The rota includes 1 in 3 Saturday mornings (8am–1:30pm).
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
What We Offer Our Team
Highcliff Veterinary Practice, Hadleigh
96 High Street, Hadleigh, Ipswich, IP7 5EN, United Kingdom
Animals treated
Dogs, cats & small pets
Rabbit Friendly