We are seeking an organised, personable Receptionist to join our team at Market Vets on a full-time basis.
We are a friendly, two-site mixed practice based in North Devon, just a short drive from Exmoor and the stunning North Devon beaches. Our practice boasts modern, well-equipped facilities and a diverse range of clinical interests among our team, including exotics and orthopaedics. We strongly encourage our nurses to pursue their individual areas of interest, and many have gone on to achieve certificates in their chosen fields. Our equipment includes an in-house diagnostic laboratory, digital x-ray, ultrasound, endoscopy, bronchoscopy, dental radiography, therapeutic laser (used in nurse-led clinics), and multiparameter monitors in theatre, enabling us to deliver high-quality, progressive care.
Across our two sites, we have a mix of full- and part-time team members, including 14 vets, 12 nurses, 3 student nurses, and 11 members of our dedicated admin team. Our clinical staff bring a wealth of experience, with vets holding certificates in surgery and exotics, and nurses qualified in feline nursing, exotics, and anaesthesia. We actively support and encourage individual interests that align with the goals and values of the practice, fostering a culture of professional growth. We’re also proud to work closely with local charities, including our partnership with a local branch of Cats Protection.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
The role is full time, working 37.5 hours a week over 5 days, with two in four Saturdays included
General responsibilities include:
Warmly greeting clients and their pets with a friendly, compassionate, and helpful demeanor
Efficiently managing the diary to maximize appointment slots, handle online bookings, and address emergencies while maintaining client records in compliance with GDPR
Answering busy phone lines, emails, and other client communications
Registering clients for the Pet Health Club
Processing payments
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
