At Well House Vets, we pride ourselves on providing exceptional veterinary care. We work to high clinical standards and have state-of-the-art equipment. We are a 2-branch small animal practice based in Crowborough and Tunbridge Wells, comprising 2 Veterinary Surgeons, 4 Registered Veterinary Nurses, 1 Student Veterinary Nurse, and 2 Receptionists. This fantastic opportunity is based across both of our practices. 

 

IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. 

 

At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. 

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction. 

 

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. 

 

Ensure all visitors are greeted professionally and courteously.

Prioritize answering phone calls to address client inquiries promptly and professionally.

Provide excellent customer service in a professional, sympathetic, and courteous manner.

Record and follow up on inquiries efficiently.

Add new client details into the system and update vaccine/contact information during visits or calls.

Verify invoices for accuracy and make necessary adjustments.

Secure follow-up appointments to complete treatment plans.

Call to reschedule missed appointments.

Promote Pet Healthcare Plans and pet insurance.

Maintain a clean and tidy reception area.

Adhere to all practice and reception policies for excellent client service.

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring: 

 

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from: 

 

Voluntary benefits: choose from a range of benefits to suit you 

Access to discounts/cashback with hundreds of participating retailers