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A caring, professional approach with a genuine interest in animal welfare
Good communication skills and the ability to work collaboratively with colleagues and clients
Strong organisational skills and the ability to manage tasks effectively in a busy environment
A proactive attitude to learning, with openness to feedback and development
Experience of working with animals in either a clinical or non-clinical setting would be advantageous
Structured development opportunities, including access to VCA development programmes and apprenticeships
Clear career pathways with progression opportunities into Student Veterinary Nurse roles and beyond
Supportive, collaborative teams focused on delivering high-quality patient and client care
A values-led culture focused on care, community and continuous improvement
6.6 weeks' annual leave plus your birthday off
Increasing holiday allowance based on length of service
Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
Employee wellbeing initiatives including - Healthcare Cash Plan and Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted veterinary care
Voluntary benefits: choose from a range of benefits to suit you - including Green Cars salary sacrifice scheme and access to discounts/cashback with hundreds of participating retailers
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Veterinary Care Assistant
Pool House Veterinary Hospital, Lichfield Hospital, West Midlands
Discipline: Clinical Support
Full Time
DOE
We are looking for a compassionate and motivated Veterinary Care Assistant (VCA) to join our friendly team at Pool Hose Veterinary Hospital in Lichfield.
Pool House Hospital has been a significant part of the community for a great many years and has been a beacon of high-quality veterinary care for our clients. Our staff at Pool House are our biggest strength, in addition to the fantastic facilities we have to offer our clients.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As a Veterinary Care Assistant, you will play an important role in supporting the clinical team to deliver high standards of patient and client care, while helping to ensure the practice environment runs smoothly and safely.
Working under the direction of a veterinary surgeon or registered veterinary nurse, you'll support inpatient care, assist with patient handling and restraint, help maintain clinical areas and equipment, and contribute to a positive and compassionate experience for both patients and clients.
This is a full-time position working 40hrs per week on a rota basis with a 1:5 weekend rota.
Clinical Support:
- Assist in delivering high-quality nursing support to inpatients
- Prepare and maintain the clinical environment and equipment
- Support with patient handling and restraint where required
- Monitor and record clinical parameters and report changes
- Help ensure patients’ physical and emotional needs are met
Reception Duties (every 4th week):
- Greet clients and provide a warm, professional first impression
- Manage appointments, phone calls and general enquiries
- Support the smooth running of the front desk
- Assist with administrative tasks and client communication
You Might Be a Great Fit If...
You are a reliable and motivated individual who enjoys working as part of a team and is keen to develop within a veterinary environment. You’ll bring:
How We’ll Support You
At IVC Evidensia, we’re committed to supporting your ongoing development and wellbeing. When you join us, you’ll benefit from:
What We Offer Our Team
Pool House Veterinary Hospital, Lichfield Hospital
Fosseway Lane, WS13 8JY, United Kingdom
Animals treated
Dogs, cats & small pets
Rabbit Friendly