Back
Apply
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Veterinary Receptionist
Manor Vets, Cradley Heath, Cradley Heath, West Midlands
Discipline: Non-clinical Support
Part Time
Role: Veterinary Receptionist
Location: Manor Vets, Cradley Heath
Contract: Part-Time, Permanent
We are located in the West Midlands on the outskirts of Birmingham. All branches have great transport links into Birmingham city centre. We are also very lucky to have some beautiful rural areas near too such as Kinver, Clent Hills and the Lickey Hills. Manor Vets has 6 branches in and around the Birmingham area.
Between our surgeries, we offer a CT scanning, digital x-ray, ultrasound, digital dental x-ray, endoscopy, ECG and in house haematology, biochemistry, and blood gases.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
The role is varied, primarily managing the 'front of house'. This includes welcoming clients and their pets, scheduling appointments, taking payments, managing client records, maintaining the cleanliness of reception and consulting areas, and also lots more.
This is a part-time permanent role working 15 hours per week. There will be a variety of morning, afternoon and evening shifts between 8.00-7.30pm that could be at any of our 6 sites. Bank holidays are on a rota system.
You might be a great fit if...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Manor Vets, Cradley Heath
128 Graingers Lane, Cradley Heath, Cradley Heath, B64 6AH, United Kingdom
Animals treated
Dogs, cats & small pets
Exotic Friendly
Rabbit Friendly
Chicken Friendly