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Client Care Advisor

Myerscough Veterinary Group, Clayton Le Dale, Blackburn, North West

Discipline: Non-clinical Support

Full Time

Up to £22,500 DOE per annum.

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Passionate about pets and customer service?


We are looking for a passionate individual who has a keen interest in animal care and welfare to join our busy hospital practice. We are a large group of branches, and the hospital has a varied caseload due to several of our Veterinary Surgeons having certificates. This is a fast paced environment and previous experience within the veterinary industry would be an advantage.
We are looking for an individual to join the team and to work along side the other Client Care Advisors to provide excellent front of house care to our patients. The role also includes one day a week at our Blackburn branch.

About the rota and salary


This is a full-time permanent role working Monday 8:00am-7:00pm, Tuesday (Blackburn) 8:30am-6:30pm, Wednesday 7:30am-4:30pm and Thursday 11:00am-7:30pm. There will be 1 in 5 Saturdays from 8:00am-1:00pm.

The salary will be up to £22,500 DOE per annum.

Want to know more about us?


Our team comprises 17 veterinary surgeons across 10 sites, supported by a dedicated team of RVNs, SVNs, ACAs, and client care advisors. With a strong emphasis on continuous learning and development, several of our team members hold certificates in various specialties, including ECC and dentistry.

We pride ourselves on our ability to manage complex cases in-house, ranging from critical care to orthopaedics and laparoscopy. As a member of our team, you will have the opportunity to collaborate closely with experienced certificate holders, providing the highest level of care to our patients.

In addition to a competitive salary, you will benefit from:

 
  • 6.6 Weeks annual leave 
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Cycle to work scheme 
  • Initiatives focused on employee wellbeing 
  • Non-accidental injury support 
  • Learning and development opportunities via the IVC Evidensia Academy 
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 
  • Pension scheme 
  • Discounted staff pet care
  •  
    As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process
    Myerscough Veterinary Group, Clayton Le Dale's logo

    Myerscough Veterinary Group, Clayton Le Dale

    Myerscough House Longsight Road, Clayton Le Dale, Blackburn, BB2 7JA, United Kingdom

    Animals treated

    Small animals

    Apply

    Any questions before applying?

    Speak to Lucie Brownsword from our recruitment team who would be happy to help you with any questions you have before applying for this role.

    Talent Executive

    Lucie Brownsword

    lucie.brownsword@ivcevidensia.com