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Veterinary Receptionist/Administrator

Gordon Vets, Musselburgh, Scotland

Discipline: Non-clinical Support

Full Time

Up to £25,000 per annum.

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We are hiring!


We are currently looking for a Veterinary Receptionist/Administrator to join our friendly team at Gordon Vets. This will be based across our 3 sites; Musselburgh, Bonnyrigg and Penicuik so a driving license will be needed for this role.

As the first point of contact, our receptionists play a vital role in ensuring that our clients and their pets have a welcoming and positive experience. We are looking for someone with excellent communication skills, a warm and compassionate demeanour, and the ability to juggle multiple tasks efficiently in a busy environment. You’ll be joining a small, close-knit team that looks after one another, creating a supportive and friendly environment.

Main responsibilities of the role include but are not limited to;


  • Liaising with the clients and the clinical staff to provide a high level of customer care.
  • Meeting and greeting clients and pets.
  • Booking appointments and diary management.
  • Managing telephone and email enquiries.
  • Taking payment for services and products.
  • Managing cash and end-of-day banking.
  • Maintaining a clean and safe space for our clients and their pets.

  • About the rota


    This role is an average of 36 hours per week between Monday-Friday with 1 in 6 weekends at Musselburgh (Sat and Sun 08:45am-15:15pm with a day off given back in lieu).

    Want to know more about us?


    We are a multisite practice with 3 branches across East Lothian and Midlothian. We are a very busy small animal practice with a long-standing loyal client base. Our team consists of 16 vets, 11 Nurses and 11 Reception/admin across 3 sites. We have a strong, experienced team who work well together.

    Our ideal candidate


    Previous experience in a vet practice is preferable, however we will consider applicants with client facing reception experience. You must be computer literate, able to work under pressure and able to work well within a team.

    In addition to a competitive salary, you will benefit from:

     
  • 6.6 Weeks annual leave 
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Cycle to work scheme 
  • Initiatives focused on employee wellbeing 
  • Non-accidental injury support 
  • Learning and development opportunities via the IVC Evidensia Academy 
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 
  • Pension scheme 
  • Discounted staff pet care
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    Gordon Vets, Musselburgh's logo

    Gordon Vets, Musselburgh

    111 Market St, Musselburgh, EH21 6PZ, United Kingdom

    Animals treated

    Dogs, cats & small pets

    Exotic Friendly

    Rabbit Friendly

    Chicken Friendly

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