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Answering the phones and dealing with client's requests and queries Greeting clients, booking appointments and arrivals using a computerised diary Taking payments on the day of visit and ensuring all insurance documentation is processed correctly for the insurance team. Book repeat prescriptions and dispense flea and wormer treatments as per clinical instruction To liaise with the appropriate veterinary teams and departments ensuring effective communication between staff and clients Registration and promotion of our Healthcare Plan, making clients aware of the savings and benefits available on routine treatments Experience in using and updating database systems and general IT confidence (Excel, Word, Outlook) Responding to emails in a prompt manner Ensuring the reception areas are clean and tidy and that adequate stock is available for sale Previous receptionist or customer facing experience is beneficial but not essential as training will be given. Most importantly, we are looking for a team player who is flexible and adaptable - as there are so many aspects to the role, we need someone who is quick thinking and willing to learn!
6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowance Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
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Veterinary Receptionist
Hungerford Vets, Pewsey, Pewsey, South East
Discipline: Non-clinical Support
Part Time
Up to £13,729.60
Belmont Vets has a fantastic opportunity for an exceptional receptionist to join our busy veterinary practice
As part of our front facing client care team, you will provide a friendly and efficient service for our clients and their pets.
You will need a dedicated and can-do approach. To have the ability to remain calm under pressure and also show empathy. For example, sharing the excitement of a puppy's first visit to the vets or comforting a client who has received some bad news.
We are professional and personable team working in a very challenging and busy environment, which makes the role varied, interesting and no day is ever the same!
Day to day duties of the role will include
More about us
Our practices in Hungerford and Pewsey have long been known for their exceptional quality and dedicated professionals. The first of our branches in Hungerford was established in 1976 by original owner Pip Pocock, whose commitment to excellence has been maintained to this day. This strength in our services can be reflected by our status as one of the first veterinary hospitals in the country to receive RCVS accreditation, a seal of quality which we’ve maintained for over 20 years.
Your shift pattern
This is a part time position, with a minimum of 25 hours per week. These are on a rota from Monday through to Friday, the morning shift starts at 8am until 1pm, and a changeable 1-1.30pm start to 6pm-6.30pm finish for the afternoon shift.
The salary for this role is up to £13,729.60.
In addition to a competitive salary, you will benefit from:
At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Hungerford Vets, Pewsey
Salisbury Road Business Park, North Wessex Downs AONB, Pewsey, SN9 5PZ, United Kingdom
Animals treated
Small animals