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Meeting and greeting clients in person and on the telephone
Answering and redirecting calls
Scheduling appointments on the practice computer system
Processing card and monetary payments
Liaising with nursing and veterinary staff
Taking pride and ownership of the reception area by keeping it clean and tidy at all times
Minimum of 1 year receptionist experience
Excellent customer service skills
A friendly and approachable manner when talking to clients
A fondness for animals
Ability to tackle many tasks at once and perform them to a high standard
Capable of working under pressure and in emergency situations
Computing and IT skills
Experience of working in a veterinary practice desirable, but not essential.
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave FTE
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the IVC Evidensia Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
Apply
Veterinary Receptionist
Lawrence Veterinary Centre, Eastwood, Nottingham, East Midlands
Discipline: Non-clinical Support
Part Time
Role: Veterinary Receptionist
Location: Lawrence Vets, Nottingham
Contract: Part-Time, Permanent
Our practice is a welcoming and supportive environment, dedicated to both your own personal development and the highest level of client and patient care. Our team currently consists of 10 Experienced vets, 11 Registered Veterinary Nurses and a team of 14 dedicated receptionists and support staff.
We have a highly experienced team of RVNs and receptionists offering a range of services that support the vet team to deliver an exceptional level of patient and client care throughout the practice.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.
At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How you'll make a difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
The successful candidate will be responsible for:
The following criteria is essential for this role:
The position is 32 hours per week on a Monday, Tuesday, Thursday and Friday on a rota basis covering a number of early and late shifts between 7.45 am and 7.15pm you will also take part in the weekend rota which is currently Saturday 8.30am – 1.00pm on a 2 in 9 rota basis.
How we'll support you
At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What we offer our team
Lawrence Veterinary Centre, Eastwood
166 Nottingham Road, Eastwood, Nottingham, NG16 3GG, United Kingdom
Animals treated
Dogs, cats & small pets
Rabbit Friendly