We are looking for a friendly, enthusiastic and professional Veterinary Receptionist to join our team at Rhodes Vets, Northampton.
Responsibilities:
Greet and check-in clients and their pets with a friendly and professional wayAnswer phone calls and schedule appointmentsAssist with client queries and provide information about veterinary servicesMaintain accurate records of client information, medical history, and treatmentsProcess payments and handle financial transactionsManage incoming and outgoing mail and emailsCarrying out requests from management as neededMaintaining stock and ordering suppliesPreparing and supplying veterinary pharmaceuticals to customers under veterinary instruction.Dealing and speaking with other veterinary related businesses.Promoting practice services
Please note that these responsibilities are not exhaustive, and additional responsibilities may be assigned as needed
Whilst varied and rewarding, this can be a busy and challenging role, and the ability to work well under pressure is essential. The ideal candidate will need to be adaptable, flexible and eager to learn new processes all the time. You will need to be proactive, ensuring all jobs are performed to a high standard every day. On the job training will be given and ongoing training is encouraged.
More about you
Previous experience working in a veterinary reception is desirable although not essential. The successful candidate must possess strong and experienced customer service skills, be confident in using a computer and will need to be confident and able to interact with our clients, providing a consistently high level of service and customer care in our busy reception.
The position is mainly based at our Kingsthorpe surgery, but having a full driving licence and your own car is essential, as you will be required to travel to our Far Cotton surgery to carry out all or part of your shift most weeks. There may be some lone working at our Far Cotton surgery.
Your shift pattern
This is a full-time position and you will be required to work shifts on a rota basis that will fall between our opening hours of 8 am to 7 pm Monday to Friday. You will also be required to work 1 in 4 Saturday mornings 8 am until 12.30 pm at our Kingsthorpe surgery.
In addition to a competitive salary, you will benefit from:
6.6 weeks annual leave Additional annual leave for your birthday which will be added to your holiday allowanceEnhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay Cycle to work scheme Initiatives focused on employee wellbeing Non-accidental injury support Learning and development opportunities via the IVC Evidensia Academy Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers Pension scheme Discounted staff pet care
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.