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Veterinary Receptionist

Cibyn Veterinary Clinic, Caernarfon, Caernarfon, Wales

Discipline: Non-clinical Support

Full Time

Up to £22,150

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We're seeking an individual with excellent communication skills, a positive and proactive attitude, and a passion for teamwork. The ideal candidate will thrive in an environment where colleagues value and support one another, while ensuring a great experience for both pets and their owners.

This dynamic role involves a mix of responsibilities, including animal handling, cleaning, stock management, and occasional independent work.

Key duties include:


  • Collaborating with clients and clinical staff to deliver exceptional customer service.
  • Greeting clients and pets with a warm and welcoming approach.
  • Scheduling appointments and managing the diary.
  • Handling phone and email inquiries.
  • Processing payments for services and products.
  • Managing cash and performing end-of-day banking.

  • Join a practice you are proud to be a part of


    Cibyn Veterinary Clinic is a purpose-built, single-site small animal practice. Our team includes 7 first opinion vets who balance consulting and operating duties, supported and encouraged to pursue their clinical interests. We have a Medicine certificate holder, vets working towards ECC and Exotics certificates, and on-site referral ophthalmology with 3 AVP Ophthalmologists. Our nursing team consists of 8 qualified RVNs, supported by a dedicated team of ACAs and receptionists. We proudly manage our own out-of-hours work on-site.

    Location and Lifestyle


    Located in the charming walled town of Caernarfon, nestled between the Eryri (Snowdonia) mountains and the stunning beaches of Anglesey and the Llyn Peninsula, our area is perfect for outdoor enthusiasts. Enjoy activities such as mountain running, lake and sea swimming (even in winter!), and beach walks with friends. We ensure our team has ample time off to enjoy the beautiful surroundings. Conveniently, we are 1.5 hours by road to Manchester or Liverpool and 30 minutes to Holyhead for ferries to Ireland.

    Your shift pattern


    This is a fully flexible, full-time role working a variety of shifts across 34 hours per week.

    In addition to a competitive salary, you will benefit from:


  • 6.6 weeks annual leave 
  • Additional annual leave for your birthday which will be added to your holiday allowance
  • Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay 
  • Cycle to work scheme 
  • Initiatives focused on employee wellbeing 
  • Non-accidental injury support 
  • Learning and development opportunities via the IVC Evidensia Academy 
  • Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers 
  • Pension scheme 
  • Discounted staff pet care

  • At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
    Cibyn Veterinary Clinic, Caernarfon's logo

    Cibyn Veterinary Clinic, Caernarfon

    Llanberis Road, Caernarfon, LL55 2BD, United Kingdom

    Animals treated

    Small animals

    Apply