Back
Apply
Key responsibilities will include:
Welcoming clients and their pets with warmth, care and professionalism
Managing face-to-face, telephone and email enquiries efficiently
Booking and coordinating appointments across the clinical team
Handling payments, insurance claims and client records accurately
Supporting clients during sensitive or emotional situations with compassion
Working closely with vets and nurses to ensure smooth daily operations
Managing multiple tasks in a fast-paced environment while maintaining attention to detail
8:30-5:50
9:00-6:00
10:00-7:00
1 in 4 Saturdays from 8:30-4:00
Excellent communication skills and a professional, welcoming manner
Experience in a customer-facing role, with a strong focus on service and attention to detail
The ability to manage multiple tasks effectively in a busy environment
A collaborative approach and willingness to support colleagues
A proactive attitude, with openness to feedback and learning
A key client-facing role within a supportive and collaborative practice team
Clear career pathways with progression opportunities within client care and practice leadership roles
Ongoing learning and development supported by experienced colleagues and practice teams
A values-led culture focused on care, community, and continuous improvement
6.6 weeks' annual leave
Additional annual leave for your birthday, which will be added to your holiday allowance
Increasing annual leave accrued through length of service
Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
Healthcare Cash Plan
Cycle to Work scheme
Learning and development opportunities via the inspiring vet care Academy
Pension scheme
Discounted staff pet care
Voluntary benefits: choose from a range of benefits to suit you
Access to discounts/cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Apply
Veterinary Receptionist
Heathside Veterinary Surgery, Southampton, Southampton, South East
Discipline: Non-clinical Support
Full Time
Role: Veterinary Receptionist
Location: Heathside Vets, Southampton
Contract: Full-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
We are a small but busy practice located on the beautiful Hampshire Coast Line, enjoying the tranquillity of small-town life whilst being located between two major cities, Southampton, and Portsmouth. We pride ourselves on our preventative medicine and aiming to provide gold standard care, being able to offer many in-house procedures that would normally require costly referral. We have a friendly, compassionate, supportive team of vets and nurses, who regularly enjoy social events together outside of work.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.
You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Key responsibilities will include:
Managing face-to-face, telephone and email enquiries efficiently
Booking and coordinating appointments across the clinical team
Handling payments, insurance claims and client records accurately
Supporting clients during sensitive or emotional situations with compassion
Working closely with vets and nurses to ensure smooth daily operations
Managing multiple tasks in a fast-paced environment while maintaining attention to detail
This is a full-time role working a variety of shifts including:
You Might Be a Great Fit If...
You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You’ll bring:
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Heathside Veterinary Surgery, Southampton
178 Locks Road, Locks Heath, Southampton, SO31 6LE, United Kingdom
Animals treated
Dogs, cats & small pets
Rabbit Friendly