CRM Senior Executive
Location: Remote (UK) or Bristol office
About us
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation and strategic impact across the business.
Whether your expertise is in Finance, HR, Technology, Marketing, Data, Legal, Operations or another specialist area, your work will help support colleagues and practices to deliver outstanding care to animals and their owners.
About the Team
At Inspiring Vet Care, we're passionate about helping pet owners give their pets the best possible care. Our CRM team plays a vital role in delivering timely, relevant and engaging communications that support customers throughout their pet care journey.
We're looking for a detail-oriented and organised CRM Executive to join our Customer Marketing team. If you're passionate about digital marketing, enjoy working with data and processes, and love seeing campaigns come to life, this could be the perfect next step in your career.
How You’ll Make a Difference
As a CRM Executive, you'll support the successful delivery of CRM campaigns and customer journeys across the UK and Ireland. Working closely with colleagues across Marketing, Brand, Product and Operations, you'll help ensure campaigns are delivered accurately, on time and in line with best practice
Key Responsibilities
Building, testing and quality-checking CRM activity before deployment
Maintaining campaign documentation, trackers and delivery records
Coordinating with stakeholders to ensure campaigns are delivered smoothly
Producing campaign performance reports and monitoring delivery success
Supporting A/B testing and continuous improvement initiatives
Ensuring compliance with GDPR and CRM governance processes
Providing regular updates on campaign progress and escalating risks where required
Experience delivering CRM, email marketing or digital marketing campaigns
Strong organisational skills and exceptional attention to detail
Experience using CRM or marketing automation platforms
Ability to manage multiple priorities while maintaining high accuracy
Strong written and verbal communication skills
Analytical mindset with the ability to interpret campaign results
Comfortable working within established processes and compliance frameworks
Desirable
Experience with Emarsys or similar CRM platforms
Experience creating customer segments and audiences
Understanding of customer lifecycle marketing
Basic HTML and/or CSS knowledge
Experience using reporting and analytics tools
Knowledge of email marketing best practice
Experience working in a customer-focused or regulated environmen
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:
What We Offer Our Team
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
If you're organised, detail-focused and excited about using CRM to create great customer experiences, we'd love to hear from you.am.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Inspiring Vet Care UK
Inspiring Vet Care, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom
At IVC Evidensia we are a committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Any questions before applying?
Speak to Danielle Hughes from our recruitment team who would be happy to help you with any questions you have before applying for this role.