Prescription Team Administrator
Location: Keynsham, Bristol (BS31 2ED)
Contract: Full-time (40 hours per week)
Department: Pet Drug Online

 

About us

Pet Drugs Online is one of the UK’s leading online pet pharmacies and retailers, helping pet owners access trusted medication, healthcare products, and everyday essentials quickly, safely, and conveniently. As part of the IVC Evidensia Group, Pet Drugs Online combines the agility of a growing ecommerce business with the strength and expertise of a leading veterinary care organisation. 

Our teams play a vital role in making pet healthcare more accessible through innovation, operational excellence, and outstanding customer experience. 

 
About the Role

We’re looking for a detail-oriented Prescription Administrator to join our qualified team at Pet Drug Online in Keynsham. This is a vital role responsible for checking and processing veterinary prescriptions, ensuring they are accurate, compliant, and legally valid before medicines are supplied.
If you enjoy working in a fast-paced environment, thrive on accuracy, and are passionate about delivering a high-quality service that supports animal health, we’d love to hear from you.

What You’ll Be Doing

Reviewing and validating veterinary prescriptions for accuracy, completeness, and legality
Accurately copying and inputting prescription information into internal systems
Checking medicines for correct species, dosage, strength, formulation, and duration
Identifying and resolving discrepancies or omissions in prescriptions
Liaising with veterinary surgeons to clarify or amend prescriptions when required
Ensuring controlled and restricted medicines are handled in line with legal requirements
Working closely with vets and customer service teams to deliver excellent customer service
Maintaining thorough and accurate records
Working towards agreed KPIs and SLAs

What We’re Looking For

Essential:

Strong attention to detail and high level of accuracy
Confident ability to interpret veterinary prescriptions
Good understanding of veterinary medicines and prescribing principles
Effective communication and problem-solving skills
Strong time management and organisational skills
Ability to work independently while following standard operating procedures
Experience managing performance against KPIs
Comfortable working in a fast-paced, changing environment
Supportive, approachable team player who can also work confidently unsupervised
A values-driven approach, consistently role-modelling positive behaviours

Desirable:

SQP qualification
Previous data entry experience
Training in veterinary medicines and legislation
Experience in a veterinary practice, pharmacy, or veterinary medicines supplier

Working Pattern

40 hours per week
Alternating shift patterns:

08:00 – 16:30
08:45 – 17:15

Saturday shifts on a rota (with a lieu day provided the week before or after)

Why Join Us?
You’ll be joining a supportive, knowledgeable team where accuracy, teamwork, and shared values truly matter — all while contributing to the safe and effective supply of veterinary medicines.

 

What We Offer Our Team 

Healthcare Cash Plan 
Cycle to Work scheme 
Green Cars salary sacrifice scheme 
Voluntary benefits: choose from a range of benefits to suit you 
Discounted staff pet care 
Access to discounts/cashback with hundreds of participating retailers 

Diversity, Equality, Inclusion and Belonging 

We are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process. 

 

Our Values
We’re proud of our culture and guided by three core values:

We Care – for animals and people, keeping our promises and treating everyone with respect
We Dare – to innovate and embrace new ways of thinking
We Share – knowledge, best practice, and decisions built on trust and collaboration